Kenya relies heavily on imported edible oil, but most oil imports were crippled due to the pandemic. Since Kenya could only rely on its local supply, this posed a huge problem and put a great deal of pressure on domestic edible oil manufacturers, such as YNY’s customer. Although the situation offered the local manufacturers a unique opportunity for growth and development, factories were faced with the problem of how to preserve sustainable, long-term maintenance and support. YNY adopted Moxa Remote Connect (MRC), a software-hardware integrated cloud-based maintenance solution to provide this edible oil refinery customer with remote service that offered robust security and accessibility features.