Product Support

Product FAQs

QUESTION

When I use MXview’s Security View function to check the security level of my switch, I see “Authentication failure” trap events. What could be the reason?

SOLUTION

The Security View function in MXview gets “Authentication failure” trap events when the following two conditions exist simultaneously in a Moxa switch:

  1. The account password for the switch has been changed.
  2. The trap server settings in the switch have been configured and the trap for “Login Fail” event is enabled.

    faq-authentication-fail-1.png

When you open the Security View window in MXview, it automatically checks all items in the Check items list. One of the items in the list is Change Default Password/…. The Security View function uses the default password to authenticate the device and to confirm if the password has been changed. If an “Authentication fail” trap event is generated during the Security View check process, this indicates that the account password for the device has been changed.

faq-authentication-fail-2.png

Relevant Products

EDS-405A Series · EDS-408A Series · EDS-G508E Series · EDS-G512E Series · EDS-P506E Series · EDS-P510A Series ·

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